by Nudge | Nov 7, 2022 | CPaaS, Customer Experience, Nudge
Key Topics Covered Utility customers face trouble with resolving their queries, bill payments, and other service requests through traditional phone calls or in-person interactions. The utility industry is working hard to go digital and come up with apps that can...
by Nudge | Jun 30, 2022 | CPaaS, Customer Experience
If you want to improve your communication with customers, a CPaaS might be just what you’re looking for. We’ll walk you through the benefits of CPaaS and how it works. What is a CPaaS? CPaaS stands for Communications Platform as a Service. It’s a...
by Nudge | Jun 1, 2022 | Customer Experience
We live in a digital world, where customer experience is king. So the question is, how do you create a customer experience that feels like magic? The customer experience is a broad concept that includes your interactions with a company and its products or services....
by Nudge | May 4, 2022 | Customer Experience
Digital customer engagement is an umbrella term covering all the ways your customers interact with your brand online. It includes social media posts, blog posts, email newsletters, and more. When we talk about customer engagement, though, we’re not just talking...
by Nudge | Mar 30, 2022 | Customer Experience, User Experience
As the world continues to move more into the digital space, learning to adapt to the changes in customer communication has become pivotal for the survival of small businesses. Ultimately your customers are looking for an instant solution to their needs, and as a...
by Nudge | Mar 14, 2022 | Customer Experience, Tilli
It’s 2022, and technology has continued to move forward, creating more streamlined customer payments and interaction processes. Here are five trends that are becoming expectations for utility companies and beyond in the digital world. Digital Signatures Paper...
