by Nudge | Feb 23, 2022 | Customer Experience, Nudge
You want to connect and communicate with your customers. Still, with growing marketing and communication technology and platforms, it can be hard to know the best way to meet your customers where they are and build authentic communication channels. So here are some of...
by Nudge | Jan 24, 2022 | Customer Experience, Nudge
Are you ready for rapid growth in your small business for 2022? If the answer is yes, it’s time to audit your process and streamline your business so you can handle your growth sustainably. While we all want to increase revenue and reach, keeping up with new...
by Nudge | Dec 27, 2021 | Customer Experience, Tilli
Utility companies have one goal: to keep the lights on and help us do the same. In today’s interconnected world, we all want to be able to control our lives, and now we want to do the same with our utilities. These companies are tasked with making sure that the...
by Nudge | Oct 17, 2021 | Customer Experience, Tilli
For many people, their utility companies are an inconvenience: they only come into contact with them when they need to pay a bill or respond to an unexpected outage or come home to a flooded basement. But in today’s world, where consumers expect a personalized,...
by Ali Saberi | Jun 28, 2021 | Customer Experience, Privacy, Security, Tilli, User Experience
I’m sure you’re thinking, “That’s a mouthful of a title, Ali!” You’re definitely not wrong, my dear reader, but this is a topic sometimes overlooked by people and companies alike. Financial fraud is an unforgiving monster that has uprooted the lives of people who...
by Ali Saberi | May 21, 2021 | Customer Experience, Digital Currency, IT Infrastructure, Paperless
Adapting to new circumstances is one of the things humans do best. We see where we lack and make improvements accordingly through ingenuity, hard work, or dumb luck. These are adaptations and changes we think utilities need to make this year to create better...
