by Nudge | Oct 17, 2021 | Customer Experience, Tilli
For many people, their utility companies are an inconvenience: they only come into contact with them when they need to pay a bill or respond to an unexpected outage or come home to a flooded basement. But in today’s world, where consumers expect a personalized,...
by Nudge | Oct 11, 2021 | Tilli
COVID-19 has drastically changed the way we do business with one another. From requiring masks at businesses to keeping our distance from others, we’ve all had to change the way we live and work in order to keep everyone safe. These safeguards have created an...
by Nudge | Oct 4, 2021 | Tilli
One of the most exciting things happening today is the growing focus on customer experience. Customer experience design (CX design) is the design of the entire customer journey, from the moment a potential customer first enters a company’s doors to the moment a...
