What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter user ID, your passwords, security questions and answers to identify you, your full name, age, valid email address, mailing address, service address, landline phone number, cell phone/mobile numbers, credit card information, bank information, or state issued identification such as driving license, passport or other identifiers for Anti-Money Laundering (AML) and Know Your Customer (KYC) mandates and policies. As a Payment Facilitator and based on your choice and user preference, we may tokenize and store credit or debit card or bank data and securely transmit it to process payments as requested by you or your authorized user. We save your payment history with references to your payment confirmation number or remittance ID, and last few digits of your payment method associated with the payment made on our systems, i.e., last 4 digits of card used to make a payment, or last 4 digits of the bank account used. We do not collect birthdays, social security numbers, or tax ID numbers.
When do we collect information?
We collect information from you when you use our systems (website, mobile app, IVR system, or email/SMS channels) to register with us, make a payment, place an order, subscribe to a service, request a newsletter, respond to a survey, fill out a form, open a support ticket, update your profile or user data, or enter any information on our site, or while providing feedback regarding our products or services.
How do we use your information?
We may use the information in the following ways:
- To fulfil Anti-Money Laundering (AML) and Know Your Customer (KYC) mandates and policies to fight fraud and onboard customers quickly and efficiently.
- To share with federal, state or other regulatory agencies as required by law such as FinCEN or FINRA.
- For OFAC screening to check against the Specially Designated Nationals And Blocked Persons List (SDN).
- To identify you to our systems, and / or our customer’s (your service provider’s) ERP/CIS systems.
- To update our systems, and / or our customer’s (your service provider’s) ERP/CIS systems.
- To ask for ratings and reviews of services or products.
- To process payments on your behalf for invoices / bills raised by your service providers or for services rendered to you by us.
- To quickly process your transactions.
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To ask for ratings and reviews of services or products.
- To follow up with them after correspondence (live chat, email or phone inquiries).
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We are PCI/DSS as well as SOC 1 & 2 compliant. We secure our systems using most updated and latest encryption, security software, malware scanners, virus scanners, and vulnerability scanners.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user makes a payment, updates their information or places an order, or enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use ‘cookies’?
- Help remember and process the payments and items in the shopping cart, if applicable.
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information, unless required by law.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
We use Google AdSense Advertising on our website.
We have implemented the following:
- Google Display Network Impression Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Can change your personal information:
- By emailing us
- By calling us
- By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not explicitly market to children under the age of 13 years old. We do not let third parties including ad networks or plug-ins collect PII from children under 13 for user data that has age details, if any.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- We will notify you via email within 7 business days
- We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.