There is an ongoing contentious discussion about the Software as a Service (SaaS) model and its role as capital expenditure (CapEx) or operational expense (OpEx). And we’re here to throw in our two cents as well. For a basic refresher, let’s discuss what CapEx and...
Customer experience is a relatively new buzz phrase in the corporate world, especially in the utility industry. In the past, utility companies weren’t overly concerned with how customers and consumers interacted with their product because ratepayers often couldn’t...
Utility companies have historically been behind when it comes to technological innovation for consumers. Online billing portals, SMS payments, and app development have become mainstream in only the last ten or so years. It’s safe to say that suggesting utility...
